Whatever the reason for the delay or cancellation, if your Air Canada, Air Canada Rouge or Air Canada Express flight is delayed or cancelled, our agents will do everything possible to assist you. Some delays and cancellations are within an airline's control, whereas others, like those caused by severe weather or airport and air traffic disruptions, are simply out of our hands. Please note that if you’re travelling on a codeshare flight (operated by another airline), you must contact the carrier directly, as the obligation to provide compensation and alternate travel arrangements is the responsibility of the carrier operating the flight which was delayed or cancelled. Note: This section applies to flights operated by Air Canada, Air Canada Rouge and Air Canada Express flights. In the event of an extended delay or a cancellation Read more about our delayed and damaged baggage policies or review our domestic tariff and international tariff (Rule 60).Claims must be submitted no later than 21 days from the date your baggage was placed at your disposal. You will be reimbursed for reasonable interim out-of-pocket expenses upon submitting your receipts via our webform (select Baggage Issues > Baggage > Submit Expenses).For more information on Special Drawing Rights and currency exchange rates, visit the International Monetary Fund website. This limit applies to most international itineraries, as well as to domestic itineraries within Canada. In respect to destruction, loss, delay, or damage to baggage, a carrier’s liability is limited to 1,288 Special Drawing Rights per passenger.If your baggage is delayed, damaged, or lost, Air Canada will refund the fees you paid to check it in.If you have not completed an incident report upon arrival, you must contact our Central Baggage Office without delay at 1 888 689-BAGS (2247).If you have already completed a WorldTracer incident report and have an incident report number (example: YULAC12345), you can update or review the status of your delayed baggage by accessing the WorldTracer website.If you cannot locate your checked baggage upon arrival, please make sure to see an Air Canada, Air Canada Rouge, or Air Canada Express agent immediately. If it is delayed, please be assured we will do our best to deliver it to you within 24 hours. We work hard to ensure your checked baggage arrives with you.
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